.png){kind=small}
The new customer service law in Spain aims to improve consumer protection and guarantee their rights.
​
This law regulates companies' customer service services, placing limits on the use of answering machines and guaranteeing attention to vulnerable people.
​
Companies considered "large companies" must adapt to this new regulation.
​
The law will also be mandatory for all companies that provide basic services of general interest.
​
The future law will establish the right of consumers to obtain free, effective, accessible, inclusive, non-discriminatory and evaluable care.
​
In addition, the law contemplates the company's obligation to maintain personalized communication when the consumer makes a query, complaint, claim or incident communication.
How will this Law affect the
online care services?
The new customer service law in Spain will also affect companies that offer online services.
​
Digital companies must offer customer service 24 hours a day.
Calls must be answered within an average period of three minutes and companies must resolve claims within a maximum period of 15 days.
This means that online businesses will have to adapt to these new regulations to ensure efficient and accessible customer support.